contact /

general and customer service

noise pr +45 22663344 østergade 36-38 2nd floor 1100 copenhagen denmark


arv studio
klerkegade 25A, 2nd floor
1308 copenhagen

web design /

julie panton studio

shipping /

e.u.: 2-7 working days 65 dkk
non-e.u.: 10-15 working days 100 dkk

there may be local taxes and duties for your order depending on the destination country. if we are able to calculate these fees for you, they will be added to the total before you complete your order. for the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. please contact your local customs office for more information.

orders placed in weekends will not be shipped before the coming weekday(s). please notice that orders will not be delivered in weekends or on holidays. if a delivery suffers a delay or an item is out of stock, you will be informed by e-mail as soon as
possible. some delays may occur during sales season, public holidays and due to severe weather conditions. you will be notified in advance about delays due to sales season.

additional transit time may occur when shipping to offshore islands. arv cannot take responsibility for orders that are delayed in customs. please notice that we are unable to deliver to p.o. box addresses.

if you have any further questions regarding shipping, please contact

store information /

klerkegade 25A. 2
1308 copenhagen
denmark vat id: 34528276

terms /

when you buy on this site, you automatically agree to our terms and conditions. we therefore advice you to read our terms before purchasing from

order confirmation /

you will receive an order confirmation by e-mail shortly after placing your order. we will then be processing your order and you will receive a shipping confirmation as soon as it leaves our warehouse. the shipping confirmation is the acceptance and final confirmation of your purchase, so until you receive this email, your purchase is still being processed.

pricing policy /

prices are shown in dkk (kroner). all prices are included danish vat of 25%. prices does not include any credit card or delivery charges. orders may be subjected to local taxes and/or import duties at your own expense. tax-free shopping on is not available. arv reserves the right to change prices of the products at any time. if you are placing an order at the same time, the initially price will be valid throughout this order process.
we however take reservations for typing errors on the website.

payment /

we accept the following payment methods at dankort, visa, visa electron, eurocard, mastercard, american express and jcb cards.
your order amount will be charged when your order is being shipped from arv.

currency /

arv cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the dkk into any other currency.

warranty claims /

there is a one-year warranty from the purchase date on all products sold on this warranty covers manufacturing faults only, not wear and tear from regular use. please contact us if you have a warranty
claim. please include order number, photos and a description of the faulted area in the claim.

disclaimer /

arv does not guarantee that the displayed items are in stock at the time of your order. in the event that an item is unavailable for some reason, we will contact you by e-mail shortly after placing your order. we do our best to display images, colors, info and prices on available items only, but unfortunately errors can occur.

privacy policy /

all your personal information is handled under strict confidence. will never give any of your personal information to a 3rd party. all information is encrypted for your safety.

security /

for the safety of your personal information, we use sll encryption on all data entered on the site. when placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the url line of your browser when ssl is

cookies /

cookies are used by in order to improve your experience when browsing and using the website. the cookie identifies your computer and allows the site to remember your personal settings. this information is only used to be able to
provide the best service and experience while browsing on the website. may not offer the same experience while browsing and purchasing on the site when cookies are deactivated in your web browser.

age restrictions /

for costumers under the age of 18, a parental or guardian consent is required in order to complete a purchase.

governing law /

the terms of use are complied in accordance with danish law and the danish courts will have exclusive jurisdiction.
if you have any questions regarding our terms and conditions policy, please contact us at